SUPPORT, SETUP & DATA

A system.
And a partnership.

How to get help, get started and review the terms for your company’s data.

Direct contact during the working day

08:00–17:00, Monday–Friday, Sweden time. Closed on weekends and Swedish public holidays.

Describe the problem and which company it concerns. Do not send passwords or sensitive customer details by email.

A setup we plan together

We confirm the trial fleet, timeline, system settings, name and logo on the standard template and a walkthrough of the workflow. A delivery timeframe is agreed after your setup is confirmed.

Moving from an existing system

Tell us about your existing booking channels and which records you need to bring. Imports, integrations and migration assistance are assessed for your setup and confirmed before ordering.

Access and personal data

We review roles, support access and data processing before launch. The taxi company is responsible for its operational customer data; TaxiFlow processes it under the agreement and instructions.

Read the privacy policy

GOOD TO KNOW

Clear answers.
Before you begin.

Have another question? Talk to us.

How do data export and deletion work?

Export and return are handled as an assisted process after checking authorization. The public export register describes formats and scope. Deletion follows the agreement and applicable requirements, including records that must be retained for accounting. View the export register

Where is hosting and supplier information?

Review data processing and suppliers for your setup before launch. The public infrastructure page and privacy policy provide background. View infrastructure information

What do we do if the system is unavailable?

Contact us during support hours. We review support scope, contact channels and your fallback workflow before you start. Availability and responsibilities are covered in the Business Agreement; no specific uptime guarantee is promised here.

How are billing and cancellation confirmed?

We confirm setup, subscription, optional extras, supplier costs and cancellation terms in your proposal and Business Agreement. An enquiry or product tour does not start a payment.

YOUR NEXT STEP

Try it in your own
taxi operation.

We get your system ready and show you how it works.
Try it for 30 days, then choose whether to continue.

Request a free 30-day trialNo payment to try it.
No automatic paid subscription.

A system.And a partnership.