Terms of Service

1. Provider

2. Scope of the service

TaxiFlow provides a software platform and related digital tools for taxi and transport businesses, including booking, dispatch, administration, website integrations, customer-facing flows, dashboards, communications, and related operational features.

TaxiFlow is a software and technology provider. Unless expressly stated otherwise in a separate written agreement, TaxiFlow does not itself provide transportation services, act as a licensed taxi operator, employ drivers for customer rides, or assume responsibility for transport performance delivered by a customer or its drivers.

3. Who may use TaxiFlow

TaxiFlow is intended for business customers and their authorized users, including administrators, staff, drivers, dispatchers, and other permitted users.

You may use the service only if you have the legal authority to do so and only in compliance with these Terms, applicable law, and any instructions or documentation we provide.

4. Customer responsibility

The customer is responsible for its business operations and for all use of TaxiFlow under its account. This includes responsibility for:

• complying with all laws, regulations, licensing rules, labor obligations, and transport requirements applicable to its business
• its drivers, vehicles, routes, fares, customer handling, service delivery, and local operational decisions
• ensuring that information entered into the system is lawful, accurate, relevant, and up to date
• maintaining the confidentiality of usernames, passwords, access tokens, and administrative credentials
• ensuring that only authorized users access the service

5. Accounts and access credentials

Where TaxiFlow provides accounts, logins, or administrative access, you are responsible for maintaining the security of those credentials and for all activity carried out through your account unless caused by TaxiFlow’s breach of its own obligations.

You must notify us without undue delay if you suspect unauthorized access, credential compromise, account misuse, or any material security issue related to your use of the service.

6. Acceptable use

You must not use TaxiFlow to:

• violate applicable law, licensing rules, privacy law, consumer law, or transport regulations
• upload or transmit unlawful, misleading, infringing, abusive, or harmful content or data
• attempt to gain unauthorized access to systems, accounts, infrastructure, or data
• interfere with the integrity, performance, availability, or security of the service
• reverse engineer, copy, scrape, resell, frame, exploit, or misuse the service except as permitted by law or contract
• use the service in a way that risks harm to TaxiFlow, its customers, end users, or third parties

7. Fees and payment

Fees for TaxiFlow are charged according to the applicable quotation, plan, order, or written agreement between TaxiFlow and the customer.

Unless expressly stated otherwise, all prices are stated exclusive of VAT, taxes, duties, and similar charges. The customer is responsible for paying all amounts due in accordance with the agreed payment terms.

If payment is overdue, TaxiFlow may charge applicable late fees or statutory interest where permitted by law, and may suspend parts of the service after reasonable notice where non-payment remains unresolved.

The accepted proposal states whether the optional branded customer app is selected; only a selected app is included in its quoted setup and monthly totals. A free trial covers the standard service, not that app, and does not become paid service automatically. The quoted one-time setup fee is non-refundable if the customer cancels after payment, subject to the accepted Business Agreement. After paid activation, third-party costs requested or enabled for the business are passed through at documented actual cost without markup under that Agreement. These may include SMS, domains TaxiFlow buys or renews, app-store account fees for a selected customer app, payment services for passenger transactions, and billable maps or APIs. Supplier tariffs and free quotas can change. Prices exclude VAT unless stated otherwise. See standard pricing.

8. Third-party services and integrations

TaxiFlow may integrate with or depend on third-party services, such as maps, messaging providers, notification services, payment services, hosting infrastructure, app stores, analytics tools, or other external platforms.

TaxiFlow is not responsible for downtime, errors, policy changes, pricing changes, removals, or service interruptions caused by third-party services outside TaxiFlow’s reasonable control.

Google Maps features are subject to Google's current Maps terms and privacy policy. Google may change its usage limits or pricing. Billable map usage follows the accepted Business Agreement; we may cap or pause it pending a cost review.

9. Availability, maintenance, and updates

TaxiFlow aims to provide a stable and reliable service, but uninterrupted or error-free availability is not guaranteed. Maintenance, upgrades, security improvements, bug fixes, and technical changes may be performed from time to time.

We may modify, improve, replace, or discontinue features where reasonably necessary for security, legal compliance, product development, infrastructure, or operational reasons.

10. Data protection and privacy

TaxiFlow processes personal data in accordance with applicable data protection law and our Privacy Policy.

For passenger, booking, driver and staff data in a business customer’s transport service, that business decides the purpose and lawful basis and provides privacy information. TaxiFlow processes those records on its instructions under the Data Processing Agreement. TaxiFlow is separately responsible for its own sales, contract, billing and platform-security records. The transport operator handles rides, fares, drivers and passenger claims.

11. Intellectual property

TaxiFlow and its licensors retain all rights, title, and interest in and to the TaxiFlow platform, software, code, interfaces, designs, workflows, branding, documentation, and related intellectual property, except for rights expressly granted to the customer under a written agreement.

The customer retains rights to its own business data, branding assets, and content that it lawfully provides to TaxiFlow.

12. Confidentiality

Each party shall treat non-public business, technical, commercial, and operational information received from the other party as confidential and shall not disclose it to third parties except as required by law, necessary to perform the service, or permitted by an applicable agreement.

13. Suspension and termination

TaxiFlow may suspend or restrict access to the service, in whole or in part, where reasonably necessary due to security risks, misuse, unlawful activity, non-payment, technical threats, or material breach of these Terms.

Either party may terminate the service in accordance with the applicable contract, subscription terms, notice period, or other agreed commercial terms.

Upon termination, access rights may cease, and TaxiFlow may delete or anonymize data in accordance with the applicable agreement, legal obligations, and retention requirements.

14. Warranties and disclaimers

Except to the extent required by law or expressly agreed in writing, TaxiFlow provides the service on an “as is” and “as available” basis.

TaxiFlow does not guarantee that the service will be uninterrupted, error-free, suitable for every business model, or sufficient to satisfy every legal or regulatory requirement applicable to a customer’s local operations. The customer remains responsible for its own business, legal compliance, and operational decisions.

15. Limitation of liability

Liability between TaxiFlow and a business customer is governed by the individually accepted business agreement. These general Terms do not restrict liability that cannot be limited under applicable law, data subjects' rights, or supervisory authorities' powers.

16. Indemnity

The customer agrees to indemnify and hold TaxiFlow harmless from claims, losses, liabilities, costs, and expenses arising out of the customer’s unlawful use of the service, breach of these Terms, transport operations, fares, driver conduct, customer disputes, regulatory non-compliance, or data provided by the customer in violation of law or third-party rights.

17. Changes to these Terms

TaxiFlow may update these general Terms and publish a new version with its update date. Publication does not automatically amend an existing individually accepted business agreement. Changes to that agreement follow its own change process.

18. Governing law and disputes

These Terms shall be governed by the laws of Sweden, unless otherwise required by mandatory law or expressly agreed in writing.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the Swedish courts, unless applicable law requires otherwise.

19. Contact